Utopia Koi is a U.K. based company that specialises in offering a wide range of products, services and Koi sales across the whole of the U.K. with fast reliable delivery and superb customer service. All orders are sent recorded delivery and are trackable.
Where products are offered with free shipping this covers mainland U.K. only. Please note Ireland and the some areas of the Scottish highlands and the southern counties may encounter a surcharge. If you are in doubt please check with us prior to purchase to avoid disappointment.
We do not sell products, offer any services or deliver Koi outside of the U.K.
All of the fish we sell are handled with the utmost of care and we offer fast delivery on all purchases. We understand that your new Koi is precious. All fish are prepared for delivery prior to being safely packaged.
The packaging is over engineered to ensure the highest level of safety and comfort for each fish. All fish are double bagged in two heavy duty oxygenated polythene bags. The bags are then placed in a double walled heavy duty purpose made koi delivery box with a polythene box liner. Every fish supplied by Utopia Koi is supplied with our handy to ready free care advice leaflet so be sure to read it and ensure your new fish is pampered upon arrival.
The cost of shipping a purchase fish is very reasonable at £24.95 per delivery and we allow up to two fish to be shipped at the same time within that cost.
All fish are taken to the delivery depot as late as possible in the afternoon with a pre 12 noon next day delivery to ensure all fish spend the minimum of time possible in transportation.
All pond supplies sold are expertly packaged with the utmost of care and delivered via one of our chosen logistic companies. The process is designed from start to finish to ensure you, our customers receive your purchases safely and quickly so you can begin enjoying them as soon as possible.
At Utopia Koi all of our pond supply product prices are kept very competitive rather than inflating our product prices to offer free shipping we decided to make things as transparent as possible.
We have tried our very best to offer a fast, reliable delivery service and have subsidised the cost of delivery to keep it as reasonable as possible but there is a cost involved getting your purchase to you.
Our website is designed to keep you updated as you would expect confirming your order via email with a further email confirmation when your order is processed and dispatched.
24 / 48 hours is generally required to process and package your order prior to dispatch.
Large bulky items are shipped via a pallet delivery service (Pall-ex). This delivery method is Monday to Friday and has an estimated delivery time of 3 working days from the dispatch date.
Smaller items are delivered via APC. This delivery method is Monday to Friday and has an estimated delivery time of 1 working day from the dispatch date.